Delivery/Returns

1. We always aim to dispatch the goods as fast as possible, usually the same day the payment is received.

2. 24H delivery concerns items purchased by 1 p.m., with either “Cash on Delivery” option or payment already made, in the event of a standard bank transfer, a PDF confirmation must be sent by email.

3. Every order that is to be dispatched on the same day should be confirmed by email or by phone. Please contact us beforehand for confirmation.

4. Items purchased on holidays and Saturdays are dispatched on the next working day following the holiday.

5. We also dispatch packages with Saturday delivery option. The Saturday delivery option must be confirmed by phone.

6. Our packages are delivered by DPD or Siódemka courier company.

7. Before the package is delivered, the Customer is notified with a text message (sms) about the number of the package, estimated delivery time and the payment amount to be collected, if applicable.

8. Please examine the package in the presence of the courier upon delivery.

9. If the package is damaged, file a damaged goods report with the courier.

10. Delivery charges
Package 1-30kg prepayment 15PLN
Package 1-30kg cash on delivery 18PLN
Saturday delivery +50% of basic costs
Free delivery for all orders over 500 PLN.

11. We will not be held responsible for any delays caused by the courier companies, however, if the package is not delivered within 2 days, we will take certain actions (we bring all orders to an end).

12. By buying in our store, you authorise the seller to make a contract on your behalf with DPD or Siódemka courier company to provide shipping services in order to deliver the purchased goods. The payment made for this purpose does not make an additional income of the seller.

RETURNS

1. The cost of returning the goods will be taken by the Customer if the return is a result of the Customer’s error.

2. The goods must be returned with the original purchase document, in the original packaging, with no signs of use/installation.

3. The payment can only be refunded to the bank account number supplied by the Customer - please put a note with the amount and all necessary transfer details into the parcel.

4. The payment is refunded within 7 days from the day we receive the goods.

5. The Customer can return the purchased parts within 14 days (10 working days) from the date on the receipt/invoice.

 

 

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